Shipping policy

SHIPPING & DELIVERY

-We currently ship within the UK & Internationally 

-It is the customers responsibility to provide us with the correct delivery address. Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, GloFre Skin assumes no responsibility. We are unbale to offer a refund or send a new package out unless it is purchased again. 

-Orders take 48 hours (excluding weekends)  to be dispatched  

-We offer 48 tracked delivery via royal mail- all parcels are GPS tracked with the location of delivery.

-If you have not received your order or would like to enquire about your order, kindly contact us via email: Info@glofre-skin.com and we will look into this further for you.

-If royal mail is unable to deliver your parcel, they will leave you a red card for you to either collect your parcel from the local post office or to rebook a delivery when it's convenient for you. 

-All orders should be checked within 48 hours of receiving them, and if there are any problems, please contact us within the 48 hour time frame. We require all customers to submit evidence if there is an issue with your package or/ and products. Without this information we cannot make a claim with Royal Mail.

 

CLOSING DOWN SHIPPING POLICY

During our closing down period, any parcel that is returned back to us due to an incorrect/incomplete delivery address, failure to collect the parcel, or unsuccessful delivery where the parcel is subsequently returned to sender will be automatically refunded once received back by us, minus the original postage/shipping fee.

As GloFre Skin is permanently closing, we will not be able to resend returned parcels. Please ensure your delivery details are correct and that parcels are collected within the timeframe provided by the courier.

ADDRESS CHANGES AFTER ORDERING

Due to the exceptionally high volume of orders during our closing down sale and the winding down of our fulfilment and customer-service operations, we cannot guarantee that any address changes requested after an order has been placed can be actioned.

Customers should therefore treat the delivery information submitted at checkout as final and ensure all details are correct before completing payment.

Submitting an address-change request by email, direct message or any other communication channel does not guarantee that the amendment can be made before dispatch.

INCORRECT OR INCOMPLETE ADDRESSES

Where an order is dispatched to the address supplied by the customer at checkout and is subsequently delayed, undeliverable or returned to sender because that address was incorrect or incomplete, we cannot guarantee that the parcel can be resent.

As this is our final closing-down sale and our fulfilment operations are permanently ending, redispatch may no longer be available once a returned parcel reaches us.

Any refund or further action relating to a returned parcel will be considered in accordance with the circumstances of the order and the customer’s applicable statutory rights.

CLOSURE OF CUSTOMER SERVICE

As part of GloFre Skin Ltd’s closure, customer-service channels are being progressively discontinued. Customers should therefore not rely on contacting us after placing an order to correct information that could have been checked at checkout.

Please check your delivery address carefully before placing your order.

Nothing in this policy excludes or restricts any statutory rights that cannot legally be excluded under UK consumer law.

Original shipping charges are non-refundable.

Customs Fees & Import Duties Policy

Please be advised that if you are ordering from outside the United Kingdom, your order may be subject to import duties, taxes, and customs fees. These charges are applied by your local customs authority and are not included in our pricing. Any applicable customs charges are the responsibility of the customer and must be paid by you upon delivery of your order.

We have no control over these charges, as customs policies and import duties vary widely between countries. For more details on possible fees, please contact your local customs office before placing your order.

Note: If customs fees are not paid, and the order is returned to us, we reserve the right to deduct any return shipping costs or other fees incurred from your refund.

Thank you for your understanding and cooperation.