Refund policy

CLOSING-DOWN SALE – RETURNS & CANCELLATIONS
Due to this being our final closing-down sale, all purchases are considered final subject to your statutory consumer rights.

For eligible online purchases, customers retain their statutory 14-day right to cancel in accordance with UK consumer law. Where applicable, customers must notify us of their decision to cancel within 14 days of receiving their order. 

We offer exchanges if an item arrives damaged or defective. In such cases, please email a photo of the damaged product to info@glofre-skin.com within 24 hours of receiving your package. We will gladly replace the item and may request that you return the damaged product. Please note that all refunds and exchanges are handled at our discretion.

CLOSING-DOWN ORDERS

Customers purchasing during the final closing-down sale were responsible for checking that the name and complete delivery address entered at checkout were accurate before submitting their order.

Where a parcel was returned to us because the customer supplied an incomplete or incorrect delivery address, any refund or further action was subject to the customer’s statutory rights and the circumstances of the order. Once GloFre Skin ceased trading and dispatch operations ended, replacement or redispatch may no longer have been operationally possible.

If you have any questions about a product before purchasing, please feel free to reach out as we’re happy to help!

We also value your feedback, positive or critical. If you’re unsatisfied with a product, please let us know why. Your input is incredibly helpful in guiding our future formulations and improving our products.